Refund policy

Last Updated: September 25, 2026

At Evolution, we want you to be satisfied with your purchase. We carefully inspect and pack our products before dispatch. If you receive a damaged, defective, incorrect, or incomplete item, we are here to help.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a damaged or defective product.

  • You received a wrong product, size, color, or variation compared with your order.

  • Your order is incomplete or missing an item.

  • The product has a manufacturing defect that was not caused by misuse or accidental damage.

Return requests must be submitted within 3 days of receiving your order.

Products must be returned in their original condition, including original packaging, tags, accessories, and any other items supplied with the order.

2. Non-Returnable Items

The following items generally cannot be returned or exchanged:

  • Products that have been used, worn, washed, altered, or damaged after delivery.

  • Products without their original packaging or tags.

  • Products damaged due to improper handling or misuse.

  • Items returned after the applicable return period.

  • Products that were customized or specially prepared according to the customer's request, unless they are defective or incorrect.

3. How to Request a Return

To request a return, please contact our customer support within 3 days of delivery.

Please provide:

  • Your order number

  • Customer name and contact number

  • Reason for the return

  • Clear photographs of the product

  • A clear unboxing video, where available, particularly for damaged or incorrect items

Our team will review your request and confirm whether the item qualifies for a return.

Please do not send an item back before receiving return instructions from our team.

4. Damaged or Incorrect Orders

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or videos to verify the issue. If the claim is approved, Evolution may offer:

  • A replacement of the product;

  • An exchange for another available product; or

  • A refund, depending on the circumstances.

5. Change of Mind

Returns due to a change of mind, personal preference, or ordering the wrong product may not be accepted.

If we agree to accept such a return, the customer may be responsible for the applicable return shipping and delivery charges.

6. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

For Cash on Delivery (COD) orders, we may require the customer's bank account or other payment details to process an approved refund.